Shipments and returns
Your pack shipment
Thank you for choosing us! We understand the excitement of receiving your order promptly, and we strive to make sure your items reach you in the best possible condition.
Dispatch and Delivery:
Our commitment to prompt service means that packages are typically dispatched within 2 business days after we receive your payment. We've partnered with UPS for shipping, ensuring reliable and efficient delivery. By default, packages are shipped with tracking via UPS, and they're dropped off without requiring a signature. However, if you prefer added security and peace of mind, we offer the option for delivery via UPS Extra with a required signature. Please note that opting for this service may incur an additional cost. If you're interested, feel free to contact us before selecting this method. Whichever shipping option you choose, rest assured, we'll provide you with a tracking link so you can monitor your package's journey every step of the way.
Shipping Fees:
Our shipping fees are designed to cover handling, packing, and postage costs. The handling fees are fixed, ensuring transparency and consistency in our pricing. Meanwhile, transport fees are calculated based on the total weight of your shipment. We recommend consolidating your items into a single order whenever possible to optimize shipping costs. It's important to note that we're unable to combine two separate orders placed independently, and shipping fees will apply to each individual order.
Protection and Care:
We understand the value of your items, which is why we take special care to ensure they're well-protected during transit. Our boxes are generously sized to accommodate your items comfortably, reducing the risk of damage during shipping. From fragile objects to delicate electronics, we handle each item with the utmost care to ensure it reaches you in pristine condition.
Thank you for entrusting us with your order. If you have any questions or special requests regarding shipping, please don't hesitate to reach out to our customer service team. We're here to ensure your shopping experience is smooth, seamless, and enjoyable from start to finish.